Privacy Policy

Privacy Policy

Last updated: 04/01/2026

At SOLĒA™, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from solearitual.com.au (the “Site”).

By using our Site, you agree to the practices described below.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal information you provide

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely by third-party payment providers — we do not store your card details)

Automatically collected information

  • IP address
  • Browser type and device information
  • Pages viewed and interactions on our Site
  • Cookies and similar tracking technologies

This information helps us improve your experience and keep our site running smoothly.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Communicate with you about your purchase, shipping, or enquiries
  • Provide customer support
  • Improve our website, products, and services
  • Send marketing emails (only if you’ve opted in — you can unsubscribe at any time)
  • Prevent fraud and maintain site security

We only collect information that is necessary for these purposes.

3. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, such as:

  • Payment processors
  • Shipping and fulfilment partners
  • Website and analytics providers (e.g. Shopify, Google Analytics)

These partners are only given the information they need to perform their services and are required to handle it securely.

We do not sell your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyse website traffic
  • Improve performance and user experience

You can adjust your browser settings to disable cookies if you prefer, though some parts of the site may not function as intended.

5. Marketing Communications

If you subscribe to our emails, we may send you updates about:

  • New products
  • Special offers
  • Brand news

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information and use secure systems to prevent unauthorised access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Ask us to delete your information where appropriate

To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: support@solearitual.com.au
Brand: SOLĒA™
Website: solearitual.com.au